At Hammrly Real Estate CRM, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
1. Information We Collect
We collect information that you provide directly to us and information that is automatically collected when you use our Service:
1.1 Personal Information
When you register for an account or use our Service, we may collect:
- Name, email address, phone number, and company information
- Billing and payment information
- Account credentials and preferences
- Contact information for your customers, leads, and agents
- Project, property, and transaction data
1.2 Automatically Collected Information
When you use our Service, we automatically collect:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, features used, time spent)
- Log files and error reports
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Service
- Process your transactions and manage your account
- Send you important updates, notifications, and support communications
- Respond to your inquiries and provide customer support
- Detect, prevent, and address technical issues and security threats
- Comply with legal obligations and enforce our Terms of Service
- Analyze usage patterns to improve user experience
- Send marketing communications (with your consent, where required)
3. Data Storage and Security
We implement industry-standard security measures to protect your information:
- Encryption: All data is encrypted in transit using SSL/TLS and at rest using AES-256 encryption
- Access Controls: We use role-based access controls to limit who can access your data
- Regular Backups: Your data is regularly backed up to prevent data loss
- Secure Infrastructure: Our servers are hosted on secure cloud infrastructure with regular security audits
- Employee Training: Our team is trained on data protection and privacy best practices
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our Service (e.g., payment processors, cloud hosting providers)
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to you)
- With Your Consent: When you explicitly authorize us to share your information
- Protection of Rights: To protect our rights, property, or safety, or that of our users
5. Your Data Rights
You have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Data Portability: Request a copy of your data in a machine-readable format
- Objection: Object to processing of your personal information for certain purposes
- Withdraw Consent: Withdraw consent where processing is based on consent
To exercise these rights, please contact us at noreply@hammrly.com. We will respond to your request within 30 days.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Remember your preferences and settings
- Analyze how you use our Service
- Provide personalized content and features
- Improve security and prevent fraud
You can control cookies through your browser settings or use our Cookie Settings to manage your preferences. However, disabling cookies may limit your ability to use certain features of our Service.
For detailed information about the types of cookies we use and how to manage them, please see our Cookie Policy.
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide you with our Service
- Comply with legal obligations
- Resolve disputes and enforce our agreements
When you cancel your account, we will retain your data for 30 days, after which it will be permanently deleted unless we are required by law to retain it longer.
8. Children's Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
10. Third-Party Links
Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the new Privacy Policy on this page
- Sending you an email notification
- Displaying a notice in the Service
The "Last updated" date at the top of this page indicates when the Privacy Policy was last revised. Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: noreply@hammrly.com
- Phone: +92 300 1234567
- Address: Lahore, Pakistan
We are committed to addressing your privacy concerns and will respond to your inquiry within 30 days.
13. Compliance with Laws
This Privacy Policy is designed to comply with applicable data protection laws, including but not limited to:
- Pakistan's data protection regulations
- General Data Protection Regulation (GDPR) for EU users
- Other applicable privacy laws in jurisdictions where we operate
